Last Updated: September 17, 2026
About FAN ART LTD
Welcome to our online store.
Our store is operated by FAN ART LTD, a private company limited by shares registered in England and Wales.
We are committed to providing customers with a straightforward and reliable online shopping experience. From browsing products and placing an order to delivery and after-sales support, we aim to make every stage of the purchasing process clear and convenient.
Our focus is on providing useful products, transparent store information, responsive customer service, and clearly communicated policies.
Our Company
Company Name: FAN ART LTD
Company Number: 16777636
Legal Form: Private Company Limited by Shares
Jurisdiction: England and Wales
Country: United Kingdom
Registered Address:
105 Broad Oak Road
Canterbury
England
CT2 7PT
United Kingdom
Email: support@sgxgs.shop
Telephone: +44 26 4885 6481
Our Online Store
Our online store is designed to provide customers with a convenient way to discover and purchase products online.
We aim to provide clear information throughout the shopping process, including:
- Product descriptions and relevant product information;
- Pricing information;
- Available payment methods at checkout;
- Order confirmation;
- Shipping and delivery information;
- Order tracking where available;
- Returns and refunds information; and
- Customer support.
Our online store may use Shopify and other independent service providers to support e-commerce, payment processing, order fulfilment, shipping, analytics, security, and other technical functions.
Our Approach
We believe customers should have access to clear information before making a purchase.
For this reason, we aim to keep important information regarding products, prices, payments, shipping, returns, refunds, privacy, and customer support readily available through our website.
We also maintain dedicated store policies so customers can understand the applicable terms before placing an order.
Customer Service
Customer support is an important part of our online store.
If you have questions regarding:
- Products;
- Orders;
- Payments;
- Shipping;
- Delivery;
- Tracking;
- Cancellations;
- Returns;
- Exchanges;
- Refunds; or
- Other customer service matters,
you can contact our support team.
Email: support@sgxgs.shop
Telephone: +44 26 4885 6481
For questions about an existing order, please include your order number and the email address used when placing the order so that we can locate the relevant information more efficiently.
Ordering With Us
Our goal is to make the ordering process simple and transparent.
Customers can browse available products, review product information, add products to their shopping cart, and proceed through checkout.
Before submitting an order, customers are encouraged to review:
- Selected products;
- Product quantities;
- Prices;
- Delivery information;
- Contact information;
- Available payment methods; and
- Final order total.
Once an order has been successfully placed, an order confirmation will normally be provided electronically.
Shipping and Delivery
We aim to process orders efficiently and provide customers with relevant shipping information.
Orders are generally processed within 1–2 business days.
After dispatch, estimated delivery generally takes approximately 5–7 business days, although actual delivery times may vary depending on the destination, carrier, customs processing, public holidays, and circumstances affecting transportation.
Where tracking is available, customers may receive tracking information after dispatch.
Please refer to our Shipping and Delivery Policy for complete details.
Returns and Refunds
We understand that customers may occasionally need to return a purchase.
Eligible products may generally be returned under our voluntary 30-day return policy, subject to the conditions described in our Return and Refund Policy.
Where applicable consumer law provides additional statutory rights, including rights relating to withdrawal from eligible distance contracts or defective goods, those rights remain unaffected.
Customers should contact us before returning a product so that we can provide the appropriate return instructions.
Return enquiries: support@sgxgs.shop
Secure and Transparent Payments
Available payment methods are displayed during checkout.
Our online store may use Shopify and independent payment service providers to facilitate secure transaction processing.
We do not require customers to send payment passwords, online banking passwords, or PINs to us by ordinary email.
For more information, please review our Payment Policy.
Privacy and Data Protection
We recognize the importance of protecting personal information.
Personal information may be processed where necessary to:
- Process orders;
- Facilitate payments;
- Arrange delivery;
- Provide customer support;
- Process returns and refunds;
- Prevent fraud;
- Maintain website security; and
- Comply with applicable legal obligations.
Our Privacy Policy provides more detailed information regarding how personal information is collected, used, shared, retained, and protected.
Clear Store Policies
We maintain dedicated policies to help customers understand how our online store operates.
These include our:
- Return and Refund Policy;
- Privacy Policy;
- Terms of Service;
- Shipping and Delivery Policy;
- Payment Policy;
- Contact Information;
- Legal Notice; and
- Frequently Asked Questions.
Customers are encouraged to review the relevant policies before completing a purchase.
Our Commitment
We aim to provide an online shopping experience based on:
Clear Information
We aim to provide customers with understandable information about products, orders, payments, shipping, returns, and refunds.
Customer Support
Customers can contact us when they need assistance with an order or our Services.
Transparent Policies
Important store terms and procedures are made available through dedicated policy pages.
Responsible Order Handling
We aim to process and fulfil orders according to the information provided through our website and applicable store policies.
Consumer Rights
Nothing in our commercial policies is intended to restrict mandatory consumer rights provided by applicable law.
Contact FAN ART LTD
If you would like to learn more about our online store or require assistance, please contact us:
FAN ART LTD
Company Number: 16777636
Registered Address:
105 Broad Oak Road
Canterbury
England
CT2 7PT
United Kingdom
Email: support@sgxgs.shop
Telephone: +44 26 4885 6481
Thank you for visiting our online store and choosing to shop with us.