Return and Refund Policy

Last Updated: September 17, 2026

This Return and Refund Policy applies to purchases made from the online store operated by FAN ART LTD.

We want our customers to shop with confidence. Please review this policy carefully before making a purchase.

Nothing in this policy is intended to exclude, restrict, or limit any mandatory consumer rights available under applicable consumer protection law.

1. 30-Day Return Policy

We offer a 30-day voluntary return period for eligible products.

You may request a return within 30 days from the date you receive your order.

To qualify for a voluntary return, the product should generally:

• Be in the same condition in which you received it;
• Be unused, unworn, and undamaged;
• Include all original accessories, components, manuals, and other included items;
• Include original tags or labels, where applicable;
• Be returned in its original packaging where reasonably possible; and
• Be accompanied by a receipt, order confirmation, or other valid proof of purchase.

Products showing excessive use, damage, alteration, or missing components may not qualify for a full refund, except where mandatory consumer rights apply.

Our voluntary 30-day return policy is separate from and does not reduce any statutory cancellation, withdrawal, warranty, or consumer protection rights.

2. How to Request a Return

Before returning a product, please contact us to request return authorization and return instructions.

Email: support@sgxgs.shop
Telephone: +44 26 4885 6481

Please provide:

• Your full name;
• Order number;
• Email address used for the order;
• The product you wish to return;
• The reason for the return; and
• Photographs or videos where the return concerns damage, defects, missing components, or an incorrect product.

Please do not send a product back before receiving the applicable return instructions.

Unauthorized returns or parcels sent to an incorrect address may be delayed or refused where permitted by applicable law.

3. Return Address

Unless we provide a different authorized return address in your return instructions, approved returns should be sent to:

FAN ART LTD
105 Broad Oak Road
Canterbury
England
CT2 7PT
United Kingdom

Company Number: 16777636

Email: support@sgxgs.shop
Telephone: +44 26 4885 6481

Please contact us before shipping any return.

Do not send returns on a cash-on-delivery, postage-due, or collect-on-delivery basis unless we have expressly agreed to this in advance.

4. Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

• Your product arrives damaged;
• The product appears defective;
• You receive the wrong product;
• Parts or accessories are missing; or
• The parcel shows significant transportation damage.

When contacting us, please provide your order number together with clear photographs or videos showing the issue where reasonably possible.

We will review the information and provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include:

• Repair;
• Replacement;
• Return;
• Price reduction; or
• Refund.

If a return is required because we supplied a defective, damaged, incorrect, or otherwise non-conforming product, we will cover reasonable return shipping costs where required by applicable law.

5. Non-Returnable Products and Exceptions

Certain products may not qualify for voluntary returns or may be excluded from an applicable statutory withdrawal right where permitted by law.

These may include:

• Products made to the customer's specifications or clearly personalized;
• Products that are liable to deteriorate or expire rapidly;
• Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed;
• Products that have become inseparably mixed with other items after delivery;
• Sealed audio, video, or computer software products after the seal has been removed;
• Digital content or services where statutory withdrawal rights have been validly lost, where applicable;
• Gift cards, where legally permitted; and
• Other products excluded from return or withdrawal under applicable consumer law.

These exclusions do not affect your mandatory rights regarding defective, damaged, incorrect, or non-conforming goods.

If you are unsure whether a product can be returned, please contact us before sending it back.

6. 14-Day Statutory Right of Withdrawal

Where applicable consumer law gives you a statutory right of withdrawal for an eligible distance purchase, you may generally withdraw from the purchase within 14 days without giving a reason, subject to applicable legal exceptions.

For goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.

To exercise an applicable right of withdrawal, you must inform us of your decision before the withdrawal period expires.

You may send a clear statement to:

Email: support@sgxgs.shop

Your statement should clearly identify your order and confirm that you wish to withdraw from the purchase.

After notifying us of your withdrawal, you must return the goods without undue delay and within any period required by applicable law.

7. Condition of Products Returned Under a Statutory Withdrawal Right

Where a statutory withdrawal right applies, you may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics, and functioning.

You may be responsible for any reduction in the value of the product caused by handling beyond what is reasonably necessary to inspect it, where permitted by applicable law.

Opening packaging does not automatically remove a statutory withdrawal right unless a specific legal exception applies.

8. Return Shipping Costs

Change-of-Mind and Voluntary Returns

For voluntary change-of-mind returns under our 30-day return policy, customers are generally responsible for the direct cost of returning the goods unless otherwise agreed.

Where you exercise an applicable statutory withdrawal right, responsibility for return shipping costs will be determined according to applicable consumer law and the information provided to you before purchase.

Return costs may include:

• Postal charges;
• Courier fees;
• Appropriate packaging expenses; and
• Other direct costs associated with returning the product.

We recommend using a secure and trackable shipping service and retaining your shipping receipt and tracking number until your return has been completed.

Defective, Damaged or Incorrect Products

You will not normally be required to pay reasonable return shipping costs where the return is caused by:

• A defective or non-conforming product;
• A product damaged before or during delivery;
• An incorrect product supplied by us;
• Missing components or accessories; or
• Another confirmed error attributable to us.

Please contact us before returning such products so that we can provide appropriate instructions.

9. Exchanges

If you want a different product, size, model, or variation, please contact us.

Depending on product availability, we may either:

• Arrange a direct exchange; or
• Ask you to return the original product and place a new order after the return has been approved.

Product availability cannot be guaranteed until a replacement order has been confirmed.

Any mandatory rights relating to defective or non-conforming goods remain unaffected.

10. Return Inspection

After we receive your returned product, we may inspect it to determine whether it meets the applicable return requirements.

We will notify you when the return has been reviewed.

For voluntary returns, products may be refused or a reasonable deduction may be made from the refund where permitted by law if the product:

• Has been damaged after delivery by the customer;
• Shows use beyond reasonable inspection;
• Is missing accessories or components;
• Has been materially altered; or
• Has suffered a reduction in value due to unnecessary handling.

This provision does not limit mandatory consumer rights.

11. Refunds Under a Statutory Right of Withdrawal

Where you validly exercise an applicable statutory right of withdrawal, we will reimburse payments received from you in connection with the withdrawn purchase as required by applicable law.

Where required by law, this may include the cost of the least expensive standard delivery method offered for the order.

If you selected an expedited, express, or other more expensive delivery method, additional delivery costs exceeding the standard delivery option may not be refundable where permitted by law.

We will process the reimbursement without undue delay and within the period required by applicable consumer law.

For purchases involving physical goods, where permitted by law, we may withhold reimbursement until:

• We have received the returned goods; or
• You provide sufficient evidence that the goods have been sent back,

whichever occurs first.

Unless otherwise agreed or legally required, reimbursement will normally be made using the same payment method used for the original transaction.

We do not charge a separate refund processing fee.

12. Refunds Under Our Voluntary 30-Day Return Policy

For eligible returns falling under our voluntary 30-day return policy rather than a statutory withdrawal right, we will notify you after the returned product has been received and inspected.

If the return is approved, the refund will normally be processed within 10 business days after approval.

Where possible, the refund will be issued to the original payment method.

Your bank, payment provider, or card issuer may require additional processing time before the refunded amount appears in your account.

If more than 15 days have passed since we confirmed approval of your refund and you have not received it, please contact us:

Email: support@sgxgs.shop
Telephone: +44 26 4885 6481

13. Order Cancellations

If you wish to change or cancel an order before it has been shipped, please contact us as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee cancellation once an order has entered processing or has been dispatched.

Any statutory withdrawal or cancellation rights available under applicable law remain unaffected.

14. Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory withdrawal right.

Where you wish to withdraw from an order, please contact us directly and clearly communicate your decision.

Additional reasonable costs resulting from an unjustified refusal, incorrect delivery information, or failure to collect an order may be deducted or charged where permitted by applicable law.

Mandatory consumer rights remain unaffected.

15. Proof of Purchase

We may request reasonable proof of purchase before processing a return, replacement, or refund.

Acceptable proof may include:

• Order confirmation;
• Order number;
• Purchase receipt;
• Payment confirmation; or
• Other information reasonably sufficient to identify the transaction.

16. Consumer Rights

This Return and Refund Policy provides commercial return terms in addition to rights available under applicable consumer protection law.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded or restricted.

Where mandatory applicable law provides greater rights than this policy, those mandatory legal requirements will apply.

17. Company and Contact Information

For questions regarding returns, refunds, exchanges, damaged products, or applicable withdrawal rights, please contact:

FAN ART LTD

Company Number: 16777636

Registered Address:
105 Broad Oak Road
Canterbury
England
CT2 7PT
United Kingdom

Email: support@sgxgs.shop
Telephone: +44 26 4885 6481

When contacting us about an existing order, please include your order number and the email address used when placing the order.