Shipping and Delivery Policy

Last Updated: September 17, 2026

This Shipping and Delivery Policy explains the order processing, shipping, delivery, tracking, and related terms applicable to purchases made from our online store.

The online store is operated by FAN ART LTD.

Please review this policy before placing an order.

1. Shipping Destinations

We currently deliver to eligible destinations where shipping is available through our online store.

Shipping availability may vary depending on:

• Destination country;
• Postal code;
• Product availability;
• Carrier coverage;
• Local delivery restrictions;
• Customs requirements; and
• Other logistical considerations.

Available delivery options for your order will be displayed during checkout where applicable.

We reserve the right to restrict shipping to certain destinations where delivery is not legally or reasonably available.

2. Order Processing Time

Orders are generally processed within 1–2 business days after they are successfully placed and confirmed.

Business days generally exclude:

• Saturdays;
• Sundays; and
• Public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During periods of high order volume, promotions, or public holidays, processing may occasionally take longer.

3. Estimated Delivery Time

After an order has been dispatched, the estimated delivery time is generally:

5–7 business days

This estimated shipping period does not normally include the initial 1–2 business day order processing period.

Therefore, the typical overall timeframe from order confirmation to delivery is approximately 6–9 business days, although actual delivery times may vary.

Delivery times depend on the destination, carrier, product availability, and circumstances affecting transportation.

4. Delivery Estimates

Delivery dates and timeframes shown on our website or during checkout are estimates unless expressly stated otherwise.

Delivery may occasionally be delayed because of circumstances such as:

• Carrier congestion;
• Customs processing;
• Public holidays;
• Severe weather;
• Transportation interruptions;
• High shipping volumes;
• Incorrect or incomplete delivery information;
• Local delivery restrictions; or
• Other circumstances outside our reasonable control.

We will make reasonable efforts to arrange delivery within the estimated period.

Mandatory consumer rights concerning delayed delivery remain unaffected.

5. Shipping Confirmation

Once your order has been dispatched, we may send a shipping confirmation to the email address provided during checkout.

Where available, the shipping confirmation may contain:

• Carrier name;
• Tracking number;
• Tracking link;
• Dispatch date; and
• Other relevant shipping information.

Please make sure the email address provided when placing your order is correct.

6. Order Tracking

Where tracking is available, you may use the tracking number or tracking link provided in your shipping confirmation to monitor your parcel.

Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.

If tracking information does not update immediately, this does not necessarily mean that the parcel has not been shipped.

If you experience difficulties tracking your order, please contact us:

Email: support@sgxgs.shop
Telephone: +44 26 4885 6481

Please include your order number when contacting us.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please check carefully:

• Recipient name;
• Street address;
• Building or apartment number;
• Postal code;
• City;
• Country;
• Telephone number; and
• Email address.

If you notice an error in your delivery information, please contact us as soon as possible.

If the order has not yet been dispatched, we may be able to update the address.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

8. Incorrect or Incomplete Addresses

If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may:

• Be delayed;
• Be held by the carrier;
• Be returned to the sender; or
• Require additional delivery arrangements.

Additional reasonable shipping costs resulting directly from incorrect delivery information supplied by the customer may be the customer's responsibility where permitted by applicable law.

Please contact us promptly if you identify an address error.

9. Failed Delivery Attempts

Depending on the carrier, one or more delivery attempts may be made.

If delivery cannot be completed, the carrier may:

• Attempt redelivery;
• Contact the recipient;
• Leave delivery instructions;
• Send the parcel to a local collection point; or
• Return the parcel.

Customers should follow the instructions provided by the carrier.

Where a parcel is returned because it was not collected or delivery was repeatedly unsuccessful, please contact us to discuss the available options.

10. Delayed Orders

If your estimated delivery period has passed, please first check your tracking information.

Tracking information may show:

• The current location of the parcel;
• An attempted delivery;
• Customs processing;
• A carrier delay;
• A collection point; or
• Another shipping update.

If there has been no meaningful tracking update for an extended period, please contact us with your order number.

We will review the available shipping information and, where appropriate, contact the carrier.

11. Lost Parcels

If you believe your parcel may be lost, please:

• Check the tracking information;
• Confirm the delivery address;
• Check whether another household member accepted the parcel;
• Check reception or designated delivery areas;
• Check any delivery notice provided by the carrier; and
• Contact the local carrier where appropriate.

If the parcel still cannot be located, contact us.

Please provide:

• Your full name;
• Order number;
• Delivery address; and
• Relevant tracking information.

If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer law and our policies.

12. Damaged Parcels

Please inspect your parcel as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, please contact us promptly.

Where reasonably possible, provide:

• Your order number;
• Description of the damage;
• Photographs of the product;
• Photographs of the outer packaging;
• Photograph of the shipping label; and
• A video showing the problem where relevant.

Please retain the original packaging until we have reviewed the issue.

Depending on the circumstances, an appropriate remedy may include:

• Replacement;
• Repair;
• Return;
• Refund; or
• Another remedy required by applicable consumer law.

13. Incorrect Products

If you receive a product different from the one you ordered, please contact us promptly.

Please provide:

• Your order number;
• Photographs of the product received;
• Photograph of the shipping label; and
• A description of the issue.

After reviewing the matter, we will provide appropriate instructions.

Reasonable return shipping costs resulting from an incorrect product supplied by us will be handled in accordance with our Return and Refund Policy and applicable law.

14. Missing Products or Components

If your order arrives with missing products, accessories, or components, please contact us.

Please provide:

• Order number;
• Description of the missing item;
• Photographs of the products received;
• Photographs of the outer packaging; and
• Photograph of the shipping label.

We will review the issue and provide an appropriate solution.

15. Customs, VAT and Import Charges

Orders shipped across national borders may be subject to:

• VAT;
• Customs duties;
• Import taxes;
• Customs clearance charges; or
• Other fees imposed by the destination country.

Where applicable taxes or charges are included in the price paid at checkout, this will be indicated where reasonably possible.

Unless expressly stated otherwise during checkout, additional import duties, taxes, or government charges imposed by destination authorities may be the customer's responsibility, subject to applicable law.

Customs processing may occasionally affect delivery times.

We do not control the processing times or charges imposed independently by customs authorities.

16. Delivery Restrictions

Certain products may be subject to shipping restrictions based on:

• Destination country;
• Product type;
• Carrier rules;
• Customs regulations;
• Safety requirements; or
• Applicable law.

If we cannot legally or reasonably deliver a product to your destination after an order has been placed, we will contact you.

Where appropriate, the affected order or item may be cancelled and any amount already paid for the cancelled item will be refunded.

17. Multiple Shipments

An order containing multiple products may occasionally be shipped in more than one parcel.

In such cases:

• Parcels may arrive on different dates;
• Separate tracking numbers may be provided; and
• Different carriers may be used.

Receiving only part of an order does not necessarily mean that other items are missing.

Please check all available tracking information before contacting customer support.

18. Carrier Responsibility

We work with third-party postal, courier, and logistics providers to deliver orders.

The specific carrier may vary according to:

• Destination;
• Product;
• Parcel size;
• Shipping service; and
• Carrier availability.

Once dispatched, tracking and delivery events may be managed through the relevant carrier's network.

Nothing in this section limits our obligations to consumers under mandatory applicable law.

19. Risk During Delivery

For consumer purchases, responsibility for accidental loss or damage during delivery will be determined according to applicable consumer law.

Where required by law, risk generally remains with us until you, or a third party designated by you other than the carrier, physically receive the goods.

If your parcel is lost or damaged before delivery, please contact us promptly.

20. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Email: support@sgxgs.shop
Telephone: +44 26 4885 6481

We will make reasonable efforts to assist you.

However, once an order has entered fulfilment or has already been dispatched, changes or ordinary cancellation may no longer be possible.

Any statutory cancellation or withdrawal rights available under applicable law remain unaffected.

21. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Please contact us before returning a product so that we can provide the appropriate return instructions.

Products should not be returned to an address without first receiving return instructions from us.

This is particularly important for damaged, defective, incorrect, or incomplete orders.

22. Unclaimed or Refused Deliveries

If a customer fails to collect a parcel or refuses delivery without first properly cancelling or withdrawing from the order, the parcel may be returned to us.

Refusing a parcel or failing to collect it does not necessarily constitute a valid cancellation or exercise of a statutory withdrawal right.

Please contact us directly if you wish to cancel or withdraw from an eligible order.

Reasonable additional costs resulting from an unjustified refusal, incorrect delivery information, or failure to collect a parcel may be the customer's responsibility where permitted by applicable law.

23. Contact Information

For questions regarding shipping, delivery, tracking, delayed parcels, damaged shipments, or other delivery-related matters, please contact:

FAN ART LTD

Company Number: 16777636

Registered Address:
105 Broad Oak Road
Canterbury
England
CT2 7PT
United Kingdom

Email: support@sgxgs.shop
Telephone: +44 26 4885 6481

When contacting us about an existing shipment, please include your order number and the email address used when placing the order.